Cancellation Policy

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Cancellations

When you book your appointment, you are holding a space on our calendar that is no longer available to other clients.  We understand that sometimes, unexpected circumstances can occur and you may need to change your appointment.  

We ask if you could kindly give us as much notice as possible. 

If you need to cancel or reschedule your appointment, we respectfully request at least 24 hours notice for standard bookings. Any appointment with a duration over 60 minutes or double bookings require 48 hours. 

Any cancellation or reschedule made within the notice period will result in a cancellation fee. The amount of the fee will be equal to 50% of the reserved services. 

No Shows

Any unattended appointments without prior notice will incur the full fee of reserved service.

Late arrival

We fully understand that sometimes being late is outside of your control. Arriving late deprives you of precious treatment time, as each session will be finished on time as a courtesy to our next patient. We will always do our best to accommodate late arrivals by performing the most complete treatment possible in the time remaining. 

We ask that you contact us on 0403 744 331 if you are concerned you may be late, and we can then advise whether there will still be sufficient time to keep your appointment. Unfortunately, arriving too late to perform the treatment will result in the full fee of reserved service.

If you can not attend your appointment due to illness or emergency, that is out of your control. We ask that you contact us as soon as possible special consideration maybe made to waive the cancellation fee.