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Cancellation Policy
Once you have booked an appointment with us it means that we have reserved time in our schedule exclusively for you. We understand that sometimes, unexpected circumstances can occur, and you may need to change your appointment.
Any cancellation or reschedule made within the notice period will result in a fee. To avoid a cancellation fee please provide the following notice:
- Standard cancellation fee is equal to 50% of the reserved service for less than 2 business days for any appointment with a duration of 60 minutes or more, 1 business day for standard bookings.
- Late cancellation will result in a fixed fee of $100 for standard booking and $200 for a double booking OR 'NO SHOW's for any cancellation or reschedule made the day of appointment.
Late arrival
We fully understand that sometimes being late is outside of your control. Arriving late deprives you of precious treatment time, as each session will be finished on time as a courtesy to the next client. We will always do our best to accommodate late arrivals however, if you are 15 minutes or more late to your appointment this does not leave adequate amount of time to perform a full treatment. This will be classified as a 'NO SHOW' and therefore a late cancellation fee will be issued. If you are concerned, you may be late call us on 0403 744 331.
Booking deposits
Our appointments require a booking deposit fee. This fee is to reserve your booking, this amount can be refunded if you choose to cancel your booking outside of the cancellation notice periods.
If you cannot attend your appointment due to illness or emergency, that is out of your control. We ask that you contact us as soon as possible special consideration may be made to waive the cancellation fee.
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